Every Pickup and Delivery, Tracked and Followed Up.
Keep shipments moving with a team that schedules appointments, confirms pickups and deliveries, updates customers, and flags exceptions before they become problems.
Status chasing and follow-ups pile up as volume grows.
Customers call repeatedly asking for updates on their shipments.
Missed pickup windows and delivery delays go unnoticed until it's too late.
Coordinating between carriers, facilities, and customers takes constant attention.
Documentation gaps delay billing and cause disputes.
Tasks Our Team Handles
Built for Businesses Like Yours
Auto Transport Brokers
Keep customers informed from dispatch to delivery.
Logistics Coordinators
Scale follow-up without adding local headcount.
Dealership Logistics
Coordinate vehicle movements across locations.
How the Outsourced Team Works
- 1
We follow your status-update cadence and communication templates.
- 2
Exceptions are escalated using your defined priority and contact rules.
- 3
Customers receive consistent, professional updates on your behalf.
- 4
Daily reports show open shipments, completed moves, and outstanding issues.
We Work in Your Systems
Your team uses the tools you already rely on. Common examples include:
- Your TMS / CRM
- Central Dispatch
- Super Dispatch
- Phone & SMS systems
- Google Sheets / Excel
Tool names are examples of platforms commonly used by clients; no partnership or endorsement is implied.
Standards Built Into Every Workflow
Confidentiality Agreements
Every team member signs confidentiality obligations before account access.
Role-Based Access
Access is limited to the systems and data each role actually needs.
Employee Training
Onboarding covers data handling, client SOPs, and communication standards.
Quality-Assurance Reviews
Supervisors review work samples against agreed quality criteria.
Secure Remote-Work Procedures
Defined device, network, and workspace practices for remote work.
Defined Escalation Policies
Clear paths for issues, exceptions, and urgent decisions.
Client-Specific SOPs
Each account runs on its own documented operating procedures.
Performance Reporting
Regular reporting so you always know what was done and how well.
Flexible Coverage for Your Workload
4 Hours
Part-Time Support
For businesses requiring focused daily assistance with selected tasks.
- Coverage
- 4 hours per day within your U.S. business window
- Staffing
- Dedicated or shared agent, based on scope
- Supervision
- Team lead oversight and escalation path
- Reporting
- Daily activity summary
- Training
- Workflow onboarding on your SOPs
- Best for
- Startups and new brokerages
8 Hours
Full-Time Dedicated Agent
For companies seeking a trained employee dedicated to their business operations.
- Coverage
- Full 8-hour shift aligned to your time zone
- Staffing
- One dedicated team member on your account
- Supervision
- Dedicated supervisor and QA reviews
- Reporting
- Daily productivity reports + weekly review
- Training
- Structured onboarding and ongoing coaching
- Best for
- Growing brokerages and SMBs
12 Hours
Extended Coverage
For businesses requiring a longer operational window. Coverage may use staggered staffing to maintain suitable schedules and breaks.
- Coverage
- 12-hour operating window across U.S. time zones
- Staffing
- Staggered dedicated agents with handover
- Supervision
- Shift supervisors and escalation matrix
- Reporting
- Per-shift reports and weekly KPI review
- Training
- Cross-trained team on your workflows
- Best for
- Established, high-volume operations
Frequently Asked Questions
Straight answers to the questions we hear most from U.S. business owners.
Only if you want us to. We follow your rules on who communicates with customers and what can be shared.
Ready to Build Your Outsourced Team?
Tell us about your business, your workflows, and the coverage you need. We'll help you explore a staffing model that fits.