A Dedicated Logistics Team Member, Fully Managed.
Add a trained logistics professional who works inside your existing systems, follows your procedures, and is supervised by our operations leadership—without the cost and time of local hiring.
Hiring operations staff is slow, expensive, and hard to retain.
Recruiting experienced logistics staff locally takes weeks and drives up payroll costs.
New hires need months to learn broker workflows, load boards, and carrier communication.
Owners end up handling dispatch follow-ups and paperwork instead of growing the business.
Turnover resets training and disrupts customer and carrier relationships.
Tasks Our Team Handles
Built for Businesses Like Yours
New Brokerages
Get operational help from day one without building a local team.
Growing Brokerages
Add capacity as volume grows without overloading your core staff.
Established Teams
Extend coverage hours and offload repetitive coordination work.
How the Outsourced Team Works
- 1
Your agent works exclusively on your account under a defined service agreement.
- 2
They log in to your CRM, load board, and communication tools with credentials you control.
- 3
A dedicated supervisor reviews quality and handles escalations.
- 4
You receive daily reports and can communicate with your agent directly.
We Work in Your Systems
Your team uses the tools you already rely on. Common examples include:
- Central Dispatch
- Super Dispatch
- Your CRM / TMS
- Google Workspace
- Microsoft 365
- RingCentral
- Slack / Teams
- FMCSA SAFER
Tool names are examples of platforms commonly used by clients; no partnership or endorsement is implied.
Standards Built Into Every Workflow
Confidentiality Agreements
Every team member signs confidentiality obligations before account access.
Role-Based Access
Access is limited to the systems and data each role actually needs.
Employee Training
Onboarding covers data handling, client SOPs, and communication standards.
Quality-Assurance Reviews
Supervisors review work samples against agreed quality criteria.
Secure Remote-Work Procedures
Defined device, network, and workspace practices for remote work.
Defined Escalation Policies
Clear paths for issues, exceptions, and urgent decisions.
Client-Specific SOPs
Each account runs on its own documented operating procedures.
Performance Reporting
Regular reporting so you always know what was done and how well.
Flexible Coverage for Your Workload
4 Hours
Part-Time Support
For businesses requiring focused daily assistance with selected tasks.
- Coverage
- 4 hours per day within your U.S. business window
- Staffing
- Dedicated or shared agent, based on scope
- Supervision
- Team lead oversight and escalation path
- Reporting
- Daily activity summary
- Training
- Workflow onboarding on your SOPs
- Best for
- Startups and new brokerages
8 Hours
Full-Time Dedicated Agent
For companies seeking a trained employee dedicated to their business operations.
- Coverage
- Full 8-hour shift aligned to your time zone
- Staffing
- One dedicated team member on your account
- Supervision
- Dedicated supervisor and QA reviews
- Reporting
- Daily productivity reports + weekly review
- Training
- Structured onboarding and ongoing coaching
- Best for
- Growing brokerages and SMBs
12 Hours
Extended Coverage
For businesses requiring a longer operational window. Coverage may use staggered staffing to maintain suitable schedules and breaks.
- Coverage
- 12-hour operating window across U.S. time zones
- Staffing
- Staggered dedicated agents with handover
- Supervision
- Shift supervisors and escalation matrix
- Reporting
- Per-shift reports and weekly KPI review
- Training
- Cross-trained team on your workflows
- Best for
- Established, high-volume operations
Frequently Asked Questions
Straight answers to the questions we hear most from U.S. business owners.
Yes. A dedicated agent works primarily or exclusively on your account under a defined service agreement.
Ready to Build Your Outsourced Team?
Tell us about your business, your workflows, and the coverage you need. We'll help you explore a staffing model that fits.